Our size charts will help you choose which size is best for you. If your measurements are between sizes, we recommend purchasing the smaller size so that it fits more snugly on your foot.
If you receive your product and the size isn’t correct, you can always return it (with a refund) and purchase another pair. See our Return Policy for more information.
(Current wording effective 12/17/2019)
At Ternua Group SL we take care to secure the personal data that we process, and ensure strict compliance with the relevant regulations in effect.
This Privacy Policy (hereinafter, the “PRIVACY POLICY”) which in general terms governs Ternua Group SL’s collection and processing of the personal data you provide us as a user of the website available at the domain https://www.lorpen.com (hereinafter, the “WEBSITE”), including any services available through the WEBSITE at any time. The above is notwithstanding the specific provisions established in certain sections, forms, or services available on the WEBSITE for the purpose of providing you with relevant information and, where applicable, to request your consent.
Ternua Group SL reserves the right to modify the PRIVACY POLICY in order to adapt it to new legislation, case law, and/or administrative changes, as well as practices that Ternua Group SL may engage in via the WEBSITE at any point, while taking your rights and interests into account at all times.
Ternua Group SL shall provide you with suitable technical resources so that you may access the PRIVACY POLICY in order to ensure proper compliance with the relevant data obligations we are required to meet pursuant to current data protection law.
1. Who is the Controller of your data?
The Data Controller is Ternua Group SL, a company with registered address in Arrasate-Mondragón (Gipuzkoa, Spain), Polígono Kataide Musacola, Pabellón 25, listed in the Commercial Register of Gipuzkoa under volume 1230, folio 104, sheet SS-4588, with tax identification number (C.I.F.) B-20212775.
If you have any questions regarding the PRIVACY POLICY and/or how we process your personal data, you can contact us at the aforementioned postal address or by sending an email to lopd@ternuagroup.com.
2. How have we obtained your personal data?
The data we process at Ternua Group SL has been obtained from you by means of (i) the various forms which you complete while browsing our WEBSITE and/or via other channels (e.g. registering as a WEBSITE user, where applicable, contact forms, job vacancy and/or hiring process forms, etc.); (ii) email queries sent by you.
In the event that you have provided data belonging to a third party, you guarantee that you have informed said third party of the PRIVACY POLICY and that you have obtained their authorization to provide their data to Ternua Group SL for the purposes indicated below.
3. What type of data do we process?
The data we process at Ternua Group SL are those provided by you while browsing the WEBSITE, via the relevant forms we use to formalize our contact with you and/or via email.
In particular, at Ternua Group SL we process the following types of data:
4. For what purpose do we process your personal data and on what legal grounds?
Your data is processed for the following purposes:
Ternua Group SL's processing of your personal data, pursuant to applicable regulations, is based on the consent you granted at the time you voluntarily provided us with your personal data, which was collected through the corresponding tools of the WEBSITE.
You may withdraw your consent to processing based on said consent freely, at any time, and at no cost, under the terms set out in section 7 below.
5. Who do we share your data with?
Your personal data may be shared with the following third parties:
There are no plans for your data to be subject to international transfer.
6. How long will your data be kept?
In general, your personal data shall be kept until such time as you withdraw your consent to the processing of your data or request its erasure, and for as long as necessary to meet Ternua Group SL’s legal obligations.
In any case, Ternua Group SL has internal data wiping policies to control the length of time during which it holds personal data. Said data may be erased when it is no longer required and/or suitable for its original purpose.
For managing job applications, your data will be stored for a maximum of 2 years.
7. What are your rights?
Current data protection law grants you a series of rights relative to your personal data. You may exercise these rights while your data is being processed. Your rights are as follows:
You also have the right to revoke your consent at any time, notwithstanding the legality of any processing based on the consent you provided prior to revoking it.
You may exercise these rights via written request to Ternua Group SL at the address indicated in Section 1 or by emailing lopd@ternuagroup.com.
Lastly, you may submit a complaint to the competent supervisory authority (in Spain, the Spanish Data Protection Agency), particularly when you have been unable to exercise these rights to your satisfaction. You can contact the aforementioned authority via their website: www.aepd.es.
8. Security measures
Ternua Group SL will process your data in a strictly confidential manner at all times, and will uphold the mandatory duty of secrecy, pursuant to the provisions of the relevant data protection legislation. Ternua Group SL will adopt the technical and organizational measures necessary to guarantee the security of your data and to avoid alteration, loss, or unauthorized access thereto or processing thereof, taking into account the state of technology, the nature of the data stored, and the risks to which they are exposed.
9. Cookies policy
You can also access Ternua Group SL’s Cookies Policy via the following link.
